We keep records about the care and treatment you receive from Cornwall Ambulance Service . This helps to ensure you get the best possible care from us and that your information is available if you see another health care professional such as a doctor.
Only those with a legitimate reason to do so will view your information to:
Examples of the types of personal data that we may hold about you are:
What types of records do we have?
We may get personal information from, or share it with the following organisations for the purposes of delivering, or improving the care we provide, or where there is a legal or authoritative requirement for us to do so:
We may share information with the Police or DVLA for example where we have concerns over the safety of you, another person / other people, or the general public.
We do not rely on any automated decision making systems or processes.
When we share information about you with others, we always do this in the best interests of you, the patient. We only share information that is strictly necessary. Where possible, we will not share your name or personal details about you. For other reasons, such as potential media coverage or for our own publications (unless there is a really clear, overriding public interest), we will ask for your agreement before sharing information about you.
We, with the following organisations, may share personal data for the purposes of delivering or improving healthcare or where there is a legal or authoritative requirement for us to do so. This table explains the laws we have to follow when we share your information with other public authorities and organisations:
Type of sharing | Lawful Basis | Legislation / authority |
---|---|---|
Financial Information e.g. pensions, payroll etc. | Contractual | General Data Protection Regulation – Section 6 (1)(b) & Section 9 (2)(b) |
Professional Registration e.g. HCPC | Lawful basis of public interest or Contractual. | General Data Protection Regulation – Section 6 (1)(e) & Section 9 (2)(h) |
Pursuit / Defense of Legal Claims | Necessary for the establishment, exercise or defence of legal claims | General Data Protection Regulation – Section 6 (1)(c) & Section 9 (2)(f) |
Prevention and Detection of Crime | Lawful basis of legislation | General Data Protection Regulation – Section 6 (1)(c) & Section 9 (2)(g). Data Protection Act 2018 |
Inquests | Lawful basis of legislation | Coroners and Justice Act 2009 |
Statutory Returns e.g workforce, ethnicity etc. disability, | Public Interest | General Data Protection Regulation – Section 6 (1)(e) & Section 9 (2)(b) |
Recruitment (current and prospective) | Contractual | General Data Protection Regulation – Section 6 (1)(b) & Section 9 (2)(b) |
Any sharing of information is bound by the Common Law Duty of Confidentiality.
We retain records in accordance with our retention and disposal schedule. Once we no longer have a legal requirement to retain your personal information, it will be securely destroyed. Where this is not possible (i.e. due to technical limitations), your records will be ‘put beyond use’ in accordance with the Information Commissioners Office guidance, and will be inaccessible unless we are served with a Court Order.
Information is only shared on a need to know basis supported by legislation and/or appropriate authority. Your information is kept safe via the use of secure IT systems and suitable record management processes.
A request for a copy of your personal records can be made in writing to:
The Data Protection Officer Gloweth House Unit 10, Great Brynn Barton Roche, Cornwall PL26 8LH
Where we rely on your consent to perform a function then you will have the opportunity to withdraw your consent. However, we will not be able to withdraw your consent where the process forms a key part of any medical assessment or intervention performed by Cornwall Ambulance Service. If you do decide to withdraw or withhold personal information, we will clearly highlight and explain any consequences of doing so. To withdraw your consent please contact us clearly stating what information about you that you do not want us to use.
Details of how to raise a complaint, concern, comment or provide feedback is available on our website or alternatively you can email us directly at feedback@cornwallambulanceservice.org If you are unhappy with how we have handled your information, you can contact the
Information Commissioner at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel: 01625 545 700 Web: https://ico.org.uk/
Under certain circumstances you have the right to the amendment or deletion of records held by Cornwall Ambulance Service about you. Requests for employee records, amendment, or deletion requests should be made in writing to:
The Data Protection Officer Gloweth House Unit 10, Great Brynn Barton Roche, Cornwall PL26 8LH
The Data Protection Officer for Cornwall Ambulance Service is Steve Small and he can be contacted by writing to them at the following address:
Gloweth House Unit 10, Great Brynn Barton Roche, Cornwall PL26 8LH
We hope this information is clear, but if you have any questions about how we use your personal information, please contact Penny England via email: penny.england@cornwallambulanceservice.org