Better care with solutions to support the NHS Long Term Plan

Supporting Commissioners to be innovative, agile and brave when identifying solutions to current and emerging urgent care needs that fall between traditional emergency ambulance and routine GP services.

Sustainability through innovative urgent care services

We understand the demands on the healthcare system in Cornwall and have created solutions to help alleviate the pressure on the emergency ambulance service, enabling that service to concentrate on responding to life threatening 999 calls.

Leaders and experts in the provision of urgent care

Cornwall Ambulance Service is managed and delivered by extremely experienced paramedics. We provide a level of skilled clinician and vehicles not provided by routine transport services.

The Problem

The Problem

Cornwall has a growing population of people aged over 65, however, the number of people supported in residential or nursing homes is in decline. This means that an increasing number of the most vulnerable older people will be living independently.

With increasing pressures on the emergency ambulance service, the requirement for a range of dedicated services addressing the urgent care needs of people in Cornwall has never been more important.

We believe that through innovation within the urgent care sector we can:

  • Assist the emergency ambulance service with their response times by delivering alternative care pathways for patients with lower acuity conditions,
  • Improve the patient experience by delivering professional, respectful and friendly services,
  • Improve the patient outome by responding to urgent demands in a patient centred and timely manner,
  • Reduce emergency department waiting times by managing demand through clinical support and appropriate referrals in the community,
  • Help create a sustainable, safe and efficient urgent healthcare system in Cornwall.

Our Services

We create solutions to identified current health care needs that fall between traditional emergency ambulance and routine GP services. Examples of the services we are able to offer:

Falls Response Service

A 24/7 response to provide a skilled clinician to non-emergency falls, preventing futher harm and unplanned hospital admissions.

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Urgent Community Response Service

A 24/7 service to meet the expectations of the NHS Long Term Plan with a 2 hour response by a skilled clinician keeping people safe, well and independent at home.

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Urgent Transfer Service

Our Urgent Transfer Service will divert demand for clinical conveyance away from the 999 emergency ambulance service, enabling them to respond to life threatening emergencies.

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Specialist Transfer and Retrieval Service

Our Specialist Transfer and Retrieval Service will assist in alleviating acute-bed and 999-ambulance service pressure by transferring patients requiring further care to specialist out of county resources.

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Our Mission

Reborn in 2019, the Cornwall Ambulance Service has one significant ambition:

To support the transformation of the urgent healthcare service in Cornwall, improving people’s experiences and outcomes in their time of need, trusted by one and all.

  • Our Values
    • We are innovative, agile and brave.
    • We understand and embrace the holistic nature of care.
    • We believe in being honest.
    • We are passionate about supporting people in their time of need.
  • Our Vision

    Our vision is of a future where the people of Cornwall have a set of services that truly support their urgent and emergency healthcare needs, providing patient centred care that is based on need, is timely and professional each and every time.

  • Our Team

    Cornwall Ambulance Service is led by a group of experienced healthcare leaders and practitioners.

    We have a team of career paramedics with in-depth experience across the full spectrum of urgent and emergency healthcare provision, including:

    • Emergency Ambulance
    • Air Ambulance
    • Urgent Care
    • GP Care (Primary Care)
    Learn more


We are passionate about supporting people in their time of need. Your feedback is really important to us, if you've had a great experience with one of our team, please let us know on Trustpilot.

If you are unhappy in anyway with the service you've received contact us confidentially using this form, or email directly to