Rhiannon Small

Operations Manager

Rhiannon started her journey within the health care system in 2014 as a community carer supporting the elderly with their daily needs and medication.

Having worked as a frontline carer, Rhiannon developed within this area to become a Team Leader, overseeing operational management and support of the workforce. Within this role, Rhiannon was also responsible for ensuring service user packages of care were fit for purpose whilst liaising with colleagues across the healthcare system to ensure the best support for patients was achieved.

In 2020, Rhiannon joined Cornwall Ambulance Service working at the frontline of COVID-19 testing services throughout Cornwall as a testing operative. Drawing from this, and her previous experience in leadership within the NHS, Rhiannon has progressed within the organisation into the position of Operational Manager, leading on the development of COVID-19 service delivery including swabbing, lateral flow testing, mass vaccination and mobile vaccination.

Rhiannon now operationally manages other growing areas such as frontline ambulance transport services and response services such as the Rapid Falls Response Service.